No, since we cannot physically examine you, we must be very selective as to who we treat. You will be referred to a local doctor if your condition requires an in-person evaluation. We do not treat emergency or complicated conditions. If this issue arises, we will refund you.
You may click on "ask a question," found on our consultation page. You will receive a response via email if we can help you.
No, we do not accept any insurance carriers at this moment. You may use your insurance to pay for your medication at the pharmacy, for your labs and other third-party tests.
The consultation fee is nonrefundable once we send your prescriptions to the pharmacy. You are not eligible for a refund simply because of your medication cost or insurance coverage. You will be fully refunded if we are unable to treat you. If the pharmacy claims that they do not have your prescription, email us immediately at provider@callondoc.com. We will resend your prescription to them. Your consultation fee will not be refunded if you do not report the missing prescription via email in a timely manner.
Each state has specific requirements for telemedicine. Depending on the severity of your condition and your preference, we may conduct a live video conferencing.